Search
Close this search box.

Product Warranty Summary

General product Warranty

The information below states the manufacturer’s warranty and service details. Contract purchased goods may have a different warranty period and conditions than those listed below.

To claim your warranty, Technology Core requires that you provide Proof of Purchase (Invoice) and Serial Number.

Your Warranty period begins from the date of installation or from the date that the Goods were received.

Please consult with your dealer first for any support queries pertaining to the products purchased.
Immediately advise Technology Core of any damaged Products or queries/complaints that the Dealer, after using its best endeavours, is unable to answer.
Packing, setup, installation, removal for repair or re-installation after repairs are not covered.

Dead On Arrival (DOA)
Technology Core DOA policy is valid for 14 days from the beginning of the Warranty period. If a new product is/has failed upon its first use and is considered DOA by Technology Core, the product will be replaced. All freight, setup and installation costs will be covered.

General product Warranty

HDI warrants the construction and components of its products for normal and reasonable use for the period listed below from the date of purchase/lease by the end user. The warranty period for all product accessories is 12 months.

ProductModel No.Warranty Period
Audio & AccessoriesHDI-ISS
HDi Soundbar
HDi Webcam
HDi-OPS
1 Year back-to-base
Collaboration DevicesAir Server Connect3 Year back-to-base
Collaboration Master ScreensHDI-105 CM3 Years back-to-base
Digital SignageHDI Vendo Kiosk
HDi Vendo Display
3 Year back-to-base
Display Panels (Non Interactive)HDI-Display3 Years back-to-base
HDI interactive whiteboardsHDI-86i
HDI-92i
HDI-105i
3 Years back-to-base
Mobi TrolleysHDI Ergo Series
5 Years back-to-base
Multi-Touch ScreensHDI-55 EDGE
HDI-65 EDGE
HDI-75 EDGE
HDI-86 EDGE
5 Years back-to-base
Multi-Touch ScreensHDI-98 EDGE
HDi-110 EDGE
3 Years back-to-base
Multi-Touch ScreensHDI PCAP PRO2 Years back-to-base
PCAP Workspace HDI-Workspace 65 Series 22 Years back-to-base
Projection WhiteboardHDI-95PW1 Year back-to-base
Video Wall DisplaysHDI-Video Wall2 Years back-to-base
Wall Mount Bracket
Height Adjustable
HDI Ergo Wall Mount5 Year back-to-base

This warranty does not apply to defects resulting from negligence, damage from sharp objects, lack of proper care and maintenance or storage in extreme environments. All decisions of workmanship, failure, misuse and abuse remain with HDI. This is a product warranty only and does not cover the cost of labour or shipping to and from our factory. Items may only be returned with prepaid shipping with the written prior consent of HDI. No warranties other than those contained herein shall be applied. Some products may be manufactured by a third party. These products are warranted by the respective manufacturer.

For service and support please contact Technology core on 1 300 882 245 or log a technical request on our website here: Log a Technical Problem

General product Warranty

AirServer

The AirServer app performance can be impacted by key environmental factors that include

  • Type of device hardware and OS being used to connect to the screen
  • Level of wireless interference in the environment, traffic, and bandwidth availability
  • Location of screen in relation to access points in the building
  • Location of casting device in relation to screen