The information below states the manufacturer’s warranty and service details. Contract purchased goods may have a different warranty period and conditions than those listed below.
To claim your warranty, Technology Core requires that you provide Proof of Purchase (Invoice) and Serial Number.
Your Warranty period begins from the date of installation or from the date that the Goods were received.
Please consult with your dealer first for any support queries pertaining to the products purchased.
Immediately advise Technology Core of any damaged Products or queries/complaints that the Dealer, after using its best endeavours, is unable to answer.
Packing, setup, installation, removal for repair or re-installation after repairs are not covered.
Dead On Arrival (DOA)
Technology Core DOA policy is valid for 14 days from the beginning of the Warranty period. If a new product is/has failed upon its first use and is considered DOA by Technology Core, the product will be replaced. All freight, setup and installation costs will be covered.
HDI warrants the construction and components of its products for normal and reasonable use for the period listed below from the date of purchase/lease by the end user:
|Product||Model No.||Warranty Period|
|Audio & Accessories||HDI-ISS |
|1 Year back-to-base|
|Collaboration Devices||Air Server Connect||3 Year back-to-base|
|Collaboration Master Screens||HDI-105 CM||3 Years back-to-base|
|Digital Signage||HDI Vendo Kiosk |
HDi Vendo Display
|3 Year back-to-base|
|Display Panels (Non Interactive)||HDI-Display||3 Years back-to-base|
|HDI interactive whiteboards||HDI-86i |
|3 Years back-to-base|
|Mobi Trolleys||HDI Ergo Series||5 Years back-to-base|
|Multi-Touch Screens||HDI-55 EDGE|
|5 Years back-to-base|
|Multi-Touch Screens||HDI-98 EDGE|
|3 Years back-to-base|
|Multi-Touch Screens||HDI PCAP PRO||2 Years back-to-base|
|PCAP Workspace||HDI-Workspace 65 Series 2||2 Years back-to-base|
|Projection Whiteboard||HDI-95PW||1 Year back-to-base|
|Video Wall Displays||HDI-Video Wall||2 Years back-to-base|
|Wall Mount Bracket|
|HDI Ergo Wall Mount||5 Year back-to-base|
This warranty does not apply to defects resulting from negligence, damage from sharp objects, lack of proper care and maintenance or storage in extreme environments. All decisions of workmanship, failure, misuse and abuse remain with HDI. This is a product warranty only and does not cover the cost of labour or shipping to and from our factory. Items may only be returned with prepaid shipping with the written prior consent of HDI. No warranties other than those contained herein shall be applied. Some products may be manufactured by a third party. These products are warranted by the respective manufacturer.
For service and support please contact Technology core on 1 300 882 245 or log a technical request on our website here: Log a Technical Problem
The AirServer app performance can be impacted by key environmental factors that include
Canon XEED and LV projectors come with a 3 year warranty and should you have a problem during the warranty period, Canon will replace your projector with an equivalent projector so you won’t be without one.
If you need assistance with your projector follow these easy steps:
1. Refer to your Projector manual to see if it is something simple that has happened with your projector that the manual will guide you through rectifying. If it is only a new projector lamp you need, you can purchase one from your Canon dealer, canon.com.au or contact Technology Core.
2. If the projector cannot be returned to normal working order after referring to the manual, call 1300 799 604 where you will be guided by one of our service experts through a troubleshooting procedure to get your projector back up and running
3. If our experts cannot help you over the phone they will organise for your faulty projector to be picked up from you and they will also organise a projector of the same model (or equivalent) to be sent back out to you to get you up and running**
*Canon projectors come with 36 month warranty on the main projector unit + 3 month warranty on the lamp return to base as standard. The special offer covers your projector with a swap out service on the main unit + 6 months warranty on the lamp.
**Offer only available on products covered by Australian warranty. Swap out units may be new or refurbished models. Delivery may take up to 5 business days, and will vary depending on Customer’s location. Customers are responsible for securely packaging the faulty projector for courier pick up. Ownership of the faulty projector will pass to Canon upon delivery.
Epson projectors come with a 3 year warranty.
For Service and Support please call the Epson Call Centre 1 300 361 054 and select the projectors option at the voice prompt. If the Call Centre is unable to solve the issue over the phone, the case will be escalated for further trouble-shooting. If the Call Centre deems the fault to be manufacturing/hardware related, then they will direct the customer to the nearest service agent.
Any and all postage/freight charges will be incurred by the customer. The Epson warranty only covers parts and labour (that is, if the fault is deemed to be manufacturing related). The Service Agent will usually get the customer to sign a form stating that charges will be applicable if the fault is deemed to be user-induced (e.g. Overheating issue caused by the filter not being maintained properly, use of non-genuine lamps, etc.). If a projector is presented with a warrantable fault, but is also excessively dirty/dusty inside (usually due to the filter not being maintained), then the Service Agent is liable to charge the customer to clean the unit.
For complete warranty details please see the manufacturers’ warranty card supplied with your product.