Frequently Asked Questions - Technology Core - Interactive Solutions Provider

Frequently Asked Question

Find answers to all your questions about us, interactive displays for education and business, and more. We’ve compiled all frequently asked questions here.

General Questions

What is an interactive screen?

Interactive screens, or interactive displays, are touch-enabled screens that allow real-time interaction with digital content. They are the evolution of traditional whiteboards and enhance collaboration, engagement, and productivity in both business and educational settings. Their popularity has surged in classrooms and meeting rooms across Australia, with the HDi edge 2.0 and HDi PCAP Pro interactive screen being a notable example.

How do interactive screens enhance collaboration?

Interactive screens enhance collaboration by allowing multiple users to engage with digital content simultaneously. Features like real-time editing, annotation, and sharing foster teamwork and streamline communication. These screens support a variety of multimedia inputs, making it easier to integrate different types of content and ideas during meetings or classroom activities. Their intuitive touch interfaces and connectivity options encourage active participation and more dynamic interaction among team members or students.

How are interactive displays better compared to projectors and non-interactive displays?

Interactive displays offer several advantages over projectors and non-interactive displays:

Enhanced Interactivity: Users can directly interact with the screen through touch, enabling real-time collaboration and engagement.
Better Image Quality: Interactive displays provide sharper, brighter images with higher resolution, unaffected by ambient light.
Ease of Use: They eliminate the need for additional peripherals like markers or complicated cables, offering a more intuitive and seamless user experience.
Reduced Maintenance: Unlike projectors, interactive displays do not require bulb replacements or frequent recalibrations, leading to lower long-term maintenance costs.
Integrated Features: They often come with built-in software and connectivity options, streamlining tasks such as annotation, screen sharing, and multimedia integration.
Space Efficiency: Interactive displays save space as they don’t require projection distances or separate screens, making them ideal for various room sizes.
Reduced Paper Costs: Everything is digital, allowing for instant sharing and reducing the need for printed materials.
Eye Safety: Avoid the risk of eye strain from staring into projector lights.

How to clean the HDi interactive screen?

Spray Windex onto the microfiber cloth first, then gently wipe the surface. Avoid using harsh abrasives as they can damage the screen.

Note: Do NOT spray Windex directly on the screen as the liquid could drip onto the IR frame and damage the element.

Where is the serial number located on HDi interactive screen?

The serial number on the HDi Interactive display is located at the top-rear / bottom-rear / frame-bottom of the screen depending on the model. There will be a white sticker with a 16 character alpha-numeric number.

What does Technology Core do?

At Technology Core, we manufacture HDi interactive displays and other HDi products. Beyond that, we offer a complete interactive solution for your organisation. From delivery and installation to tailored training and ongoing support, we ensure you get the most out of your HDi interactive products.

Technical Question

How do I connect my HDi interactive screen to my computer?

To connect your HDi interactive screen to your computer, you’ll need an HDMI cable and a USB cable. Simply plug one end of the HDMI cable into the output on your HDi screen and the other end into your computer. Then, connect the small end of the USB cable to your panel and the flat end into your computer’s USB port. The HDMI cable handles both video and sound transmission, while the USB cable enables the interactive functionality between your panel and computer.

Alternatively, if your devices supports it, you can now use a single USB-C cable or wireless streaming via AirServer.

Can I use USB-C cable to connect to an HDi interactive display?

Absolutely, you can use a USB-C cable to connect to an interactive display. However, it’s essential to consider the type of USB-C cable you’re using, as different cables may offer varying levels of performance. Additionally, keep in mind that the length of the cable can influence the quality of the output from your computer.

How do I activate right-click on your HDi interactive panel when connected to a PC?

To activate the right-click function of your computer, simply tap and hold the panel for 2 seconds. This action will simulate a right-click, allowing you to access additional options and functions.

What interactive technology does HDi interactive display use?

Infrared (IR) Technology: Infrared touch technology uses sensors to detect touch interactions on the screen’s surface by emitting infrared light beams. This interactive technology is used on HDi Edge 2.0, HDi Flex, HDi Collaboration Master.

Capacitive (PCAP) Technology: Capacitive touch technology detects touch inputs through electrodes embedded in a glass overlay. This interactive technology is used on HDi PCAP Pro.

These technologies enable precise touch detection and responsiveness, catering to various interactive needs in education, corporate, and collaboration settings.

What should I do if my HDi edge interactive screen freeze?

If your HDi Edge interactive screen freezes, it may have been caused by accidentally pressing the yellow button on your remote. To unfreeze your screen, simply press the yellow button on your remote again. If the issue persists even after trying this solution, please reach out to our support team at 1300 882 245 for further assistance

Can I disable the touch function on HDi edge interactive screen?

Yes, you can disable the touch function on your HDi Edge interactive screen by pressing the blue button on your screen remote.

Do I need to install any application on my device to mirror to AirServer?

No, you don’t need to install any application to mirror on your devices to AirServer. AirServer supports the native AirPlay, Google Cast, and Miracast mirroring protocols, so no additional applications are required on your iOS, Android, or Windows devices.

What are my alternatives to using the built-in Android on the interactive screen?

We offer OPS (Open Pluggable Specification) as the alternative solution which seamlessly integrates a pluggable PC directly into the screen. When you power on the screen, the PC also activates, providing an all-in-one computing system within the touchscreen for enhanced functionality.

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